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Online warranty registration.

For instant and storage water heaters.

Enjoy 3 months free extended warranty when you register your product warranty online and  enjoy a comprehensive coverage for your products.

Get a further 3 months free extended warranty when you leave us a Google Review.

Simply follow the steps below:

  1. Log into your Google account, and search for "Viessmann Singapore".
  2. Select the "REVIEWS" tab under Viessmann Singapore in your mobile search, or click “WRITE A REVIEW” in the sidebar on your laptop's Google search.
  3. Rate the business from 1 to 5 stars (greater numbers indicate a more positive experience) and write about your experience and include your product serial number.
  4. Click “POST” when the above steps are completed.
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Warranty Details for Viessmann Water heaters

Find out more about the standard warranty terms and conditions for Viessmann Instant and storage water heaters.

Warranty Summary

Warranty Period

Warranty scope:

Instant Water Heater

Warranty scope:

Storage Water Heater

Remarks

1st Year

  • Supply to replace any defective internal
    components, including heating elements
 
  • Repair or replacement work under
    Viessmann’s discretion at no cost
  • Supply to replace any defective internal components
  • Supply of storage water heater for any
    tank leakage
  • Repair or replacement work under
    Viessmann’s discretion at no cost
 

2nd Year

  • Supply to replace any defective internal
    components including heating elements
  • Supply to replace any defective internal components
  • Supply of storage water heater for any
    tank leakage
  • Labor & service charges shall be
    borne by owner for repair/replacement work

3rd- 5th Year

  • Supply to replace any defective heating
    elements
  • Supply of storage water heater for any
    tank leakage
  • Labor & service charges shall be
    borne by owner for repair/replacement work

 

Terms and Conditions

  • The warranty specified herein is only valid and applicable to Viessmann water solution products purchased directly or from authorised dealers in Singapore.
  • Viessmann Singapore Pte Ltd shall warrant the product against manufacture and material defects based on the date of purchase (or date of official receipt) as followed:
  • Instant Water Heater: All Internal components are covered for Two (2) years. Heating elements - Five (5) years
  •  Storage Water Heater: All Internal components are covered for Two (2) years. Tank leakage - Five (5) years. Please note Viessmann shall only offer a one-time replacement in the event of tank leakage within the 5-year period. For any tank leakage after first year, labor and service charges shall apply for the replacement.
  • For any parts found to be defective during the first-year warranty period, Viessmann shall undertake either to repair or replace at our option without charges, provided it has been properly maintained and operated in accordance with the operating instruction and has not been tampered with.
  • Installation, commissioning and maintenance must be carried out by licensed plumber and meet the requirements of current regulations and in accordance with the manual instruction.
  • Product must not be taken apart, modified or repaired, except by authorised personnel.
  • Warranty shall exclude peripheral items such as shower head, hose, fittings and other accessories, pipe work and replacement of false ceiling.
  • Warranty is not transferrable or assignable to any third party.

Service Policy:

For any service request or feedback, kindly contact us at our customer hotline 6970 8411 or email us at service@viessmann.sg. Kindly provide us the detail of the product model, serial number and purchase date for facilitation.

  1. Labor & service charges shall apply to any repair or replacement provided after the first year of product warranty.
  2. Service charge will also be incurred in the event of cancellation of a service appointment, or where a service call under terms of the warranty has been arranged but the failure is found not product related. 
  3. If product is no longer covered under warranty, charges will be imposed for site visit and any part supplied.
  4. All payments are under Cash on Delivery (COD). Payment must be made to Service Technician upon completion of service work. Viessmann reserves the rights not to proceed or undertake work where payment cannot be made.
  5. Owner shall be responsible in facilitating Service Technician in direct access to the product.